Drive consumer centricity through single point
of contact and deep patient insights, addressing
cultural and linguistic needs
Engaged clinical and administrative leadership
to align enterprise and drive delivery excellence
Use of multi-disciplinary, integrated care team
Engagement of extended care team, including
family, caregivers, and social support
DESIGN PRINCIPLES
Use of multi-channel reach, finding patients
where they are, across the continuum
Compliance
Provider
effectiveness
Quality
Patient
experience
Utilization
Total cost
of care
DESIRED OUTCOMES
Integrate and align with programs, services
and the care delivery network
Develop sustainable model that achieves
outcomes to allow program to exist beyond
funding
Data-driven and collaborate innovation and
performance management
Integrated Care Center to house integrated
team and enabling technology
Design principles for WPC conceptual model
A number of design principles were used to develop the Whole Person Care Conceptual Model
and are anchored in the state’s objectives and the system’s unique capabilities; in sum, these
principles drive the model toward the desired outcomes
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